Do you have burning questions? Our specialists have the best answers.

Do you have questions about our products or how to use them? In our FAQ, you will find the most frequently asked questions and answers from our experts! If in doubt, please always contact the retailer of your choice.

Purchase and advice

Where can I purchase a Max Blank Stove or Fireplace Insert?

You can purchase our products through selected specialist partners. You can find our dealer search here.

Who can provide me with advice?

Our selected specialist partners are happy to provide you with advice.

Find Max Blank dealers.

Where can I view the fireplaces?

You can usually view a selection of fireplaces at your local specialist dealer’s showroom.

Our factory showroom in Westheim is open Monday to Thursday from 8:00 AM to 4:00 PM and on Fridays from 8:00 AM to 2:00 PM. Please note that Max Blank does not provide consultations. However, the showroom is open for you to visit without consultation.

How much does a Max Blank fireplace cost?

You can obtain pricing information for our products from your specialist dealer.

Which Stove or Insert Fireplace is the right for me?

When choosing a Stove or Fireplace Insert, several factors need to be considered, such as the size of the room, its layout, your personal heat preferences, and more. We recommend scheduling a non-binding consultation appointment with the specialist dealer of your choice. They can provide you with professional advice based on their experience and expertise.

What is the difference between a Stove and a Fireplace Insert?

Differences between a Stove and a Fireplace Insert:

  1. Construction and Installation:
    • Stove: Easy to install, often requires no significant structural modifications.
    • Fireplace Insert: Built into a fireplace system, requires structural work.
  2. Appearance and Design:
    • Stove: Compact, visible, and standalone.
    • Fireplace Insert: Flexible in cladding, allowing for customized designs.
  3. Flexibility:
    • Stove: Easily movable.
    • Fireplace Insert: Permanently installed, not mobile.

Conclusion:

  • Stove: Ideal for flexibility and simple installation.
  • Fireplace Insert: Perfect for custom, permanent solutions.

Installation and commissioning

Who installs my stove/fireplace insert?

The installation of the stove must be carried out by a registered stove specialist, as safety and functionality depend on proper installation.

First use of my stove

Before the first heating, make sure that the fireclay stones in the combustion chamber (and, if applicable, the baking stone for the stove) are completely dry. Until the operating temperature is reached for the first time, the surface seal will harden. This may result in the release of odors. Please ensure adequate ventilation of the installation room during the initial usage phase. Note that when using the baking function, the stove should be heated thoroughly at least three times before the baking compartment is used for the first time.

How do I light my stove/fireplace insert?

In the patented Max Blank basic stove principle, the wood burns from top to bottom on the rust-free fireclay base.

Before lighting the fire, set the combustion air slider to the left. This will provide the combustion chamber with maximum combustion air. Fill the combustion chamber with the specified amount of fuel, following the respective installation instructions. On top of the stacked firewood, place small kindling with a commercially available firestarter.

Now, ignite the fire in the upper part of the wood stack.

About 20 minutes after lighting, the fire should be fully established. At this point, set the air slider to the middle position. This reduces the unnecessary primary air (lower air entry openings) to a minimum.

Now the controlled combustion of the fire begins from top to bottom (according to the basic stove principle). This means that the fire gradually consumes the fuel it needs, piece by piece.

Handling the air controll

With the air controll, you can control the intensity of the subsequent burn. After another 15 to 20 minutes, adjust the air slider further to the right (to approximately 3/4 right) as needed. Ensure that the fire always receives enough intake air to maintain a proper flame.

Now, you can enjoy the fire in its most beautiful form throughout the burn time without further intervention. The Max Blank air intake system makes operation easier by controlling both primary and secondary air (window-washing air) with a single lever.

Adding firewood

Wait to add firewood until the existing material has burned down to glowing embers. Keep the air controll in the middle position, then slowly open the door. Add the new firewood and close the door again. Adjust the intake air as needed.

If the fire has burned down significantly before adding new wood, leave the air controll in the left position for about 5 to 10 minutes to allow the new wood to ignite properly.

For continuous burning, this process can be repeated as often as necessary to maintain a steady flame.

Which fuels are allowed for my stove?

Heating with Firewood/Wood Briquettes:

In your Max Blank stove, you may only use dry (with less than 15% residual moisture) and untreated firewood or wood briquettes that comply with DIN EN 14961-3 (A1). Burning any other type of fuel will void the manufacturer’s warranty and negatively affect the environmentally-friendly combustion behavior of your stove.

 

Heating with the Non-Electric Pellet System Insert:

According to the 1st Regulation for the Implementation of the Federal Immission Control Act, only wood pellets with a diameter of 6 mm according to EN14961-2 (A1) Quality Class A1 / ENplus-A1 DINplus or ÖNorm M7135 may be burned in the pellet box. Non-certified wood pellets may contain salts that can damage and destroy the surface of the heat-resistant stainless steel, such as pellets made from driftwood.

Ending the Fire

The fire has burned down, and only embers remain in the combustion chamber (no flames).

If you want the embers to provide heat for as long as possible, move the air slider all the way to the right (position “-“). The Max Blank stove will continue to release heat for an extended period.

Alternatively, if you want the stove to cool down more quickly, the incoming (cold) fresh air will speed up the cooling process. This means that the chimney will draw the remaining heat out of the stove.

Important Safety Note: If the air controll is closed while the fire is still burning or after adding more wood onto hot embers, the remaining combustible gases in the stove can cause a sudden flare-up (explosion), potentially causing the stove’s glass door to break. Always ensure the air slider is properly adjusted when the fire is still burning or after refueling the stove to avoid dangerous situations.

What should I consider when using firewood?

In your Max Blank stove, you are only allowed to use dry (with less than 15% residual moisture) and untreated firewood.

Using too moist firewood can lead to sooting of your chimney. This results in the accumulation of easily flammable substances like soot and tar inside the chimney. As a consequence, there is a risk of a chimney fire!

To prevent this, always use well-seasoned wood with low moisture content and follow the stove’s specifications for safe and efficient operation.

Storage and Drying of Firewood

Wood is best cut in the winter months and should be split before storage. This significantly facilitates the drying of the wood.

Wood should be stored in a woodpile, protected from rain, for air-drying over a period of 2 to 3 years. After this drying period, the firewood should have a moisture content of 15%.

When air-drying, it is important to ensure rain protection (such as a roof overhang or tarpaulin cover) and adequate ventilation of the stack, especially from the bottom (see image above). Freshly cut wood should not be stored in basements or garages. Covering it completely with tarps is unsuitable.

Use with baking compartment

First Use of the Baking Compartment

Please note that before using the baking compartment for the first time, the stove should be heated at least 3 times to a good temperature. Additionally, the oven door of ovens with an oven compartment should not be left open unattended during operation.

Handling the Baking Compartment

If you have purchased a stove with an baking compartment, you can now bake and roast in an environmentally friendly way while heating.

With the included thermometer, you can easily monitor the temperature in the baking compartment in relation to the amount of wood you are burning. To achieve quick heating of the compartment, add a generous amount of wood after the stove has been started. Once the desired temperature is almost reached, reduce the regular wood supply slightly.

You now have the option to regulate the temperature with the combustion air controll, but it should never be fully closed. This allows the temperature to remain stable over a long period without significant fluctuations.

Also, pay attention to the steam vent slider inside the baking compartment. To achieve a particularly crispy crust (e.g., when roasting), this slider should be opened. The success of your baking and roasting depends on both the chimney draft and your cooking skills. As with all things, practice makes perfect.

Important: After each roasting or baking process, be sure to close the steam vent slider again!

Cleaning the Baking Compartment

To clean the baking compartment, use a soft cloth dampened with water. For more stubborn dirt, you can also use a commercial oven cleaner.

Care and cleaning

Removing Ashes

You can repeat the heating processes as long as the height of the air intake openings (on the sides or rear wall) is reached. To remove the ashes, it is best to use a small metal scoop (or a commercial ash vacuum). Be aware that there may still be embers in the ashes. Therefore, always place the ashes into non-flammable containers and set them on non-flammable surfaces.

Cleaning the Glass Door

Take a damp cloth and clean the cool glass with it. For stubborn dirt, briefly dip the cloth into the white portion of wood ash and use it as an eco-friendly cleaning agent. Then, wipe the glass with clear water.

Mild commercial glass cleaners can be used with caution. Never spray liquid cleaners directly onto a hot glass surface. Always apply the cleaner with a cloth. When using liquid cleaners, especially for full-glass doors, ensure that the cleaner does not flow between the edge of the glass and the frame, as this can damage the glass seals and glass pressure.

Also, be aware that cleaning products can damage the door seals. Do not scrub or clean the seals with water. Avoid using abrasive or harsh cleaning agents.

Cleaning the Stove and Flue Pipes

After each heating season, the wood stove and the installed flue pipe components must be cleaned of any residues. It is recommended to use a vacuum cleaner to clean the air openings in the combustion chamber. If the stove is directly connected to the chimney vertically, after each chimney cleaning, you must check and clean the deflector plates of the stove for ash residues.

For cleaning painted surface elements, use a soft cloth dampened with water. For the factory-imprinted natural stone and ceramic elements, clean them with a moist cloth only. Please avoid using any solvent-based cleaning or abrasive cleaners.

Maintenance of the stove

Who maintains my Max Blank Stove?

For the maintenance of your Stove/ Fireplace Insert, your specialist dealer is at your service.

Maintenance Instructions

The maintenance includes removing the fireclay bricks (for better cleaning of the combustion chamber and air intake ducts). To clean the flue pipes, the deflector plates inside the stove must be removed, as described in the installation instructions.

Make sure to insert the deflector plates correctly (do not install them the wrong way around!).
Hairline cracks in the combustion chamber lining (fireclay bricks) are not a defect but natural expansion cracks. These cracks do not affect the combustion chamber quality or the lifespan of your stove. Fireclay with hairline cracks can remain in the combustion chamber for decades. Only when larger pieces break off should they be replaced.

Only intact seals guarantee the proper functioning of your stove. If any seals are loose or worn out, please replace them.
Your authorized stove dealer can carry out this service for you. We recommend having your stove serviced after about 400 heating days (2 heating seasons) under normal operating conditions.

Note: If only dry wood (with a moisture content under 15%) is used, the maintenance intervals can be doubled. If all of the above parameters are followed and only the door seal or a fireclay component needs replacing, the intervals will be extended.
However, if moist wood is used more frequently, the maintenance intervals of your stove will quickly be cut in half.

Customer Service Request

Please note that by following the regulations regarding the chimney and flue pipe installation, using dry wood, and operating the stove according to the user manual, you can avoid malfunctions and save on costly service fees.

Max Blank stoves are designed and approved for installation as standalone stoves. They must not be installed or converted as inserts for fireplaces or heating systems; doing so will void the official approval and the manufacturer’s warranty. In such cases, the liability will transfer to the company responsible for the installation.

Technical questions / troubleshooting?

Stain Removal

Painted Cladding Elements
To clean painted cladding elements, use a soft cloth dampened with water. Avoid using abrasive or harsh cleaners that could damage the paint.

Natural Stone and Ceramic Elements
For factory-treated natural stone and ceramic elements, simply clean them with a damp cloth.
Please do not use solvent-based cleaning products or abrasive cleaners as they could damage the material and the protective treatment.

Poor Draft / Fire Goes Out

There can be various reasons for this issue, such as too high or too low chimney draft, wood with too much moisture, insufficient wood, incorrect fire-starting methods, or improper air control slider settings.

Further possible causes and how to resolve them can be found in the user manual for your stove. If in doubt, always consult your specialist dealer for assistance.

Smoke Emission During Refueling or Heating

There can be several potential causes for this issue, such as insufficient chimney draft, defective seals, opening the door too quickly or too early, or incorrect adjustment of the throttle valve. Possible causes and how to resolve them can be found in the user manual of your stove.

Important: Your stove is a safety-relevant component. If in doubt, always consult your specialist dealer!

A cracked firebrick

Before the first ignition, make sure that the installed firebox firebricks (and possibly the baking compartment brick for the oven) are completely dry.

Firebricks with hairline cracks can remain in the firebox for decades. Only replace them if pieces break off.

Hairline cracks in the firebox lining (firebricks) do not indicate a defect, but are natural expansion cracks that do not affect the quality of the firebox or the lifespan of your stove. This is normal considering that temperatures of over 600°C can occur on the firebricks. Firebricks with hairline cracks can remain in the firebox for decades. Only replace them if pieces break off.

In principle, firebricks are considered wear parts by the refractory industry. Since the manufacturer has no control over the operation of a heating system, the delivery conditions of the refractory industry exclude a time guarantee for the durability of the material.

Furthermore, hairline cracks or expansion cracks in so-called “natural fireclay” do not affect the combustion process and do not reduce heating performance.

The firebricks do not need to be replaced yet; this should only be done when metal parts behind or underneath are visible, except for the ceiling firebricks.

If the ceiling firebrick has a crack, it must be replaced, as it could break off.

 

Inclusions and veins in natural stone

Natural stones are unique. Variations in color, structure, and surface do not constitute grounds for a complaint. Similarly, differently colored inclusions, depressions, washouts, or scar-like structures on the surface are natural properties of the stone and do not provide grounds for a complaint.

Why does my Stove smell?

If your Stove smells, there could be several reasons. Here are some common causes:

  1. First use or long periods of inactivity: A new Stove or one that has not been used for a while may emit smells initially as the paint cures or dust on the surfaces burns off.
  2. Wet firewood: If the wood is not sufficiently dried, it can cause unpleasant odors. Wet wood burns poorly and releases more smoke and pollutants, which can enter the room.
  3. Improper fuel: Burning unsuitable materials like treated wood, plastics, or printed paper can create toxic fumes and unpleasant smells.
  4. Insufficient air draft: If the chimney doesn’t have enough draft, smoke may not properly vent and can enter the room, causing smoke or exhaust odors.
  5. Leaks: If the Stove or Chimney is leaking, exhaust gases may escape into the living space, causing odors.
  6. Dirty chimney: A clogged or dirty chimney—such as from soot or nests—can block the exhaust, causing smoke to flow back into the room.

It’s advisable to have your Stove regularly serviced and use only dry, clean firewood. If the smell persists or is particularly strong, it’s important to consult your specialist dealer to rule out potential hazards like carbon monoxide poisoning.

Warum ist meine Feuerraumscheibe stark verrußt?

Wenn die Feuerraumscheibe Ihres Kaminofens stark verrußt können viele Ursachen der Grund hierfür sein:

  1. Schlechte Verbrennung: Wenn die Verbrennung im Kaminofen nicht optimal ist, kann dies zu einem unvollständigen Verbrennungsprozess führen. Dabei entstehen Rußpartikel, die sich auf der Scheibe ablagern.
  2. Feuchtes Brennmaterial: Die Verwendung von feuchtem oder nassen Brennholz kann zu einer unvollständigen Verbrennung und verstärkter Rußbildung führen.
  3. Luftzufuhr: Eine falsch eingestellte Luftzufuhr im Kaminofen kann ebenfalls zu einer unvollständigen Verbrennung führen, was die Rußbildung begünstigt.
  4. Qualität des Brennmaterials: Mindere Qualität des Brennmaterials oder Verunreinigungen im Brennstoff können die Verbrennungseffizienz verringern und zu Rußablagerungen führen.
  5. Regelmäßige Wartung: Eine unregelmäßige oder unzureichende Reinigung und Wartung des Kaminofens kann ebenfalls dazu beitragen, dass sich Rußpartikel auf der Feuerraumscheibe ablagern.

Um die Rußbildung an der Feuerraumscheibe zu minimieren, ist es wichtig, hochwertiges trockenes Brennholz zu verwenden, die Luftzufuhr korrekt einzustellen und den Kaminofen regelmäßig zu warten und zu reinigen. Dies hilft, eine effiziente Verbrennung zu gewährleisten und die Scheibe sauber zu halten.

Environment & Sustainability

Wood as a natural raw material

Wood is a raw material that is abundantly available in nature. It is the oldest fuel used by humanity, with a history of about 400,000 years. Today, wood is regaining increasing importance as an energy source. It grows relatively quickly and plays an important role in our environment during this time (producing oxygen).

The key factors for the usefulness of firewood are its calorific value and burn time.
As a renewable resource, wood has a good ecological balance when it is sustainably cultivated and harvested. It mainly consists of the elements carbon, hydrogen, and oxygen. Environmental-critical substances like sulfur, chlorine, and heavy metals are only present in small amounts.

When wood is completely burned, the primary byproducts are carbon dioxide and water vapor as gaseous substances, along with a smaller amount of wood ash as a solid combustion residue.
Wood grows back as biomass faster than it can be harvested worldwide. When wood decays naturally in the forest, it releases the same amount of CO2 as when it is burned in a Max Blank Stove.

Our Contribution to the Environment

The Max Blank combustion technology operates according to ecological principles without electricity. A single control lever optimizes the ratio of primary and secondary air, reducing emissions of carbon monoxide and fine dust, as well as wood consumption, by up to 60%.

As a result, Max Blank Stove models meet the strictest global standards. Thanks to highly developed patented wood combustion technology, an efficiency of over 80% is achieved. Massive, up to about 70 kg heavy, German-quality refractory stones store healthy radiant heat in the combustion chamber for a long time. The radiant heat from the combustion chamber is transferred to the entire stove casing. The ecologically balanced wood combustion technology ensures a long-lasting bed of embers, ensuring that your wood is burned efficiently and contributes to environmental protection.

Sustainability at Max Blank

Our commitment is also in line with environmental responsibility and the careful handling of essential raw materials, both in manufacturing and in our products. At Max Blank, for example, around 75% of the electricity required is generated by our own photovoltaic systems, and 85% of the used manufacturing air is cleaned and returned to the cycle. Maintaining ecological balance and protecting forests is key to a controlled production chain – independently monitored, fully traceable, and guaranteed sustainable – and is just as important to us as everything else.

Operating licence for the stove

Which stoves can be operated with the elictricity-free pellet system insert?

All Stoves from our current range and most of the Fireplace Inserts can be operated with our elictricity-free pellet system.

Important: The pellet system insert is always optional and not included in the standard delivery of the Stove.

What advantage does the raw material pellets offer?

Due to their high calorific value and compact form, they are efficient to store, transport, and use. Wood pellets are also particularly environmentally friendly, as they typically come from waste products of the wood processing industry, such as sawmills or wood processing companies.

What are the advantages of the electricity free pellet systems from Max Blank?

A cordless pellet system offers a range of advantages, especially for those seeking an efficient, eco-friendly heating system that does not depend on electricity. Here are the key benefits:

  1. Independence from power sources
    Since the system operates without electricity, heating performance remains unaffected during power outages. This is particularly useful in regions with unreliable power supply or during extreme weather conditions.
  2. Lower operating costs
    With no need for electricity, the costs associated with electrical operation are eliminated. This can significantly reduce the running costs of the heating system compared to electric pellet stoves or central heating systems.
  3. Simple technology
    Without electrical components such as fans, controls, or motors, the system is mechanically simpler. This results in less maintenance and a lower likelihood of technical malfunctions.
  4. Sustainability and eco-friendliness
    Pellets are made from renewable resources like wood residues, making them a more environmentally friendly alternative to fossil fuels. Additionally, since the system does not require electricity, it further reduces its carbon footprint.
  5. Quiet operation
    Without electric blowers or other mechanical parts that consume electricity in conventional pellet heating systems, a cordless pellet system operates very quietly, contributing to a more peaceful home environment.
  6. Flexibility in installation locations
    As no power source is required, a cordless pellet system can be installed more flexibly, including in remote vacation homes or locations without electrical connections.
  7. Flexibility in fuel choice
    With Max Blank combination stoves, you can easily switch between fuels, such as wood and pellets, depending on which is more cost-effective and accessible at the time.

In summary, a cordless pellet system offers an energy-independent, eco-friendly, and cost-effective heating solution, making it especially appealing to those who value sustainability and self-sufficiency.

How do I properly use my Max Blank pellet system insert?

The detailed instructions for using the various pellet system inserts are described in the installation manuals.

You can find the installation manuals in “Service”.

What should I consider when purchasing pellets?

When purchasing wood pellets, it is important to consider several factors to make the best choice. First, check the quality of the pellets, including their calorific value and moisture content, as these affect combustion efficiency. Certifications such as the ENplus standard are indicators of quality and sustainable production. It is also advisable to consider the origin of the pellets to ensure they come from sustainable sources. The packaging should be durable to prevent moisture exposure, and storage should be dry and well-protected to maintain the quality of the pellets.

Do you have further questions about our products?

If you haven’t found the answer to your question, feel free to write to us and we will get back to you shortly. Or contact your local specialist dealer.