Do you have burning questions? Our specialists have the best answers.
Purchase and advice
Where can I purchase a Max Blank Stove or Fireplace Insert?
Who can provide me with advice?
Where can I view the fireplaces?
How much does a Max Blank fireplace cost?
You can obtain pricing information for our products from your specialist dealer.
Which Stove or Insert Fireplace is the right for me?
What is the difference between a Stove and a Fireplace Insert?
Differences between a Stove and a Fireplace Insert:
- Construction and Installation:
- Stove: Easy to install, often requires no significant structural modifications.
- Fireplace Insert: Built into a fireplace system, requires structural work.
- Appearance and Design:
- Stove: Compact, visible, and standalone.
- Fireplace Insert: Flexible in cladding, allowing for customized designs.
- Flexibility:
- Stove: Easily movable.
- Fireplace Insert: Permanently installed, not mobile.
Conclusion:
- Stove: Ideal for flexibility and simple installation.
- Fireplace Insert: Perfect for custom, permanent solutions.
Installation and commissioning
Who installs my stove/fireplace insert?
First use of my stove
How do I light my stove/fireplace insert?
In the patented Max Blank basic stove principle, the wood burns from top to bottom on the rust-free fireclay base.
Before lighting the fire, set the combustion air slider to the left. This will provide the combustion chamber with maximum combustion air. Fill the combustion chamber with the specified amount of fuel, following the respective installation instructions. On top of the stacked firewood, place small kindling with a commercially available firestarter.
Now, ignite the fire in the upper part of the wood stack.
About 20 minutes after lighting, the fire should be fully established. At this point, set the air slider to the middle position. This reduces the unnecessary primary air (lower air entry openings) to a minimum.
Now the controlled combustion of the fire begins from top to bottom (according to the basic stove principle). This means that the fire gradually consumes the fuel it needs, piece by piece.
Handling the air controll
Adding firewood
Wait to add firewood until the existing material has burned down to glowing embers. Keep the air controll in the middle position, then slowly open the door. Add the new firewood and close the door again. Adjust the intake air as needed.
If the fire has burned down significantly before adding new wood, leave the air controll in the left position for about 5 to 10 minutes to allow the new wood to ignite properly.
For continuous burning, this process can be repeated as often as necessary to maintain a steady flame.
Which fuels are allowed for my stove?
Heating with Firewood/Wood Briquettes:
In your Max Blank stove, you may only use dry (with less than 15% residual moisture) and untreated firewood or wood briquettes that comply with DIN EN 14961-3 (A1). Burning any other type of fuel will void the manufacturer’s warranty and negatively affect the environmentally-friendly combustion behavior of your stove.
Heating with the Non-Electric Pellet System Insert:
According to the 1st Regulation for the Implementation of the Federal Immission Control Act, only wood pellets with a diameter of 6 mm according to EN14961-2 (A1) Quality Class A1 / ENplus-A1 DINplus or ÖNorm M7135 may be burned in the pellet box. Non-certified wood pellets may contain salts that can damage and destroy the surface of the heat-resistant stainless steel, such as pellets made from driftwood.
Ending the Fire
What should I consider when using firewood?
Storage and Drying of Firewood
Wood is best cut in the winter months and should be split before storage. This significantly facilitates the drying of the wood.
Wood should be stored in a woodpile, protected from rain, for air-drying over a period of 2 to 3 years. After this drying period, the firewood should have a moisture content of 15%.
When air-drying, it is important to ensure rain protection (such as a roof overhang or tarpaulin cover) and adequate ventilation of the stack, especially from the bottom (see image above). Freshly cut wood should not be stored in basements or garages. Covering it completely with tarps is unsuitable.
Use with baking compartment
First Use of the Baking Compartment
Handling the Baking Compartment
If you have purchased a stove with an baking compartment, you can now bake and roast in an environmentally friendly way while heating.
With the included thermometer, you can easily monitor the temperature in the baking compartment in relation to the amount of wood you are burning. To achieve quick heating of the compartment, add a generous amount of wood after the stove has been started. Once the desired temperature is almost reached, reduce the regular wood supply slightly.
You now have the option to regulate the temperature with the combustion air controll, but it should never be fully closed. This allows the temperature to remain stable over a long period without significant fluctuations.
Also, pay attention to the steam vent slider inside the baking compartment. To achieve a particularly crispy crust (e.g., when roasting), this slider should be opened. The success of your baking and roasting depends on both the chimney draft and your cooking skills. As with all things, practice makes perfect.
Important: After each roasting or baking process, be sure to close the steam vent slider again!
Cleaning the Baking Compartment
Care and cleaning
Removing Ashes
Cleaning the Glass Door
Cleaning the Stove and Flue Pipes
Maintenance of the stove
Who maintains my Max Blank Stove?
For the maintenance of your Stove/ Fireplace Insert, your specialist dealer is at your service.
Maintenance Instructions
The maintenance includes removing the fireclay bricks (for better cleaning of the combustion chamber and air intake ducts). To clean the flue pipes, the deflector plates inside the stove must be removed, as described in the installation instructions.
Make sure to insert the deflector plates correctly (do not install them the wrong way around!).
Hairline cracks in the combustion chamber lining (fireclay bricks) are not a defect but natural expansion cracks. These cracks do not affect the combustion chamber quality or the lifespan of your stove. Fireclay with hairline cracks can remain in the combustion chamber for decades. Only when larger pieces break off should they be replaced.
Only intact seals guarantee the proper functioning of your stove. If any seals are loose or worn out, please replace them.
Your authorized stove dealer can carry out this service for you. We recommend having your stove serviced after about 400 heating days (2 heating seasons) under normal operating conditions.
Note: If only dry wood (with a moisture content under 15%) is used, the maintenance intervals can be doubled. If all of the above parameters are followed and only the door seal or a fireclay component needs replacing, the intervals will be extended.
However, if moist wood is used more frequently, the maintenance intervals of your stove will quickly be cut in half.
Customer Service Request
Please note that by following the regulations regarding the chimney and flue pipe installation, using dry wood, and operating the stove according to the user manual, you can avoid malfunctions and save on costly service fees.
Max Blank stoves are designed and approved for installation as standalone stoves. They must not be installed or converted as inserts for fireplaces or heating systems; doing so will void the official approval and the manufacturer’s warranty. In such cases, the liability will transfer to the company responsible for the installation.
Technical questions / troubleshooting?
Stain Removal
Poor Draft / Fire Goes Out
There can be various reasons for this issue, such as too high or too low chimney draft, wood with too much moisture, insufficient wood, incorrect fire-starting methods, or improper air control slider settings.
Further possible causes and how to resolve them can be found in the user manual for your stove. If in doubt, always consult your specialist dealer for assistance.
Smoke Emission During Refueling or Heating
A cracked firebrick
Inclusions and veins in natural stone
Why does my Stove smell?
If your Stove smells, there could be several reasons. Here are some common causes:
- First use or long periods of inactivity: A new Stove or one that has not been used for a while may emit smells initially as the paint cures or dust on the surfaces burns off.
- Wet firewood: If the wood is not sufficiently dried, it can cause unpleasant odors. Wet wood burns poorly and releases more smoke and pollutants, which can enter the room.
- Improper fuel: Burning unsuitable materials like treated wood, plastics, or printed paper can create toxic fumes and unpleasant smells.
- Insufficient air draft: If the chimney doesn’t have enough draft, smoke may not properly vent and can enter the room, causing smoke or exhaust odors.
- Leaks: If the Stove or Chimney is leaking, exhaust gases may escape into the living space, causing odors.
- Dirty chimney: A clogged or dirty chimney—such as from soot or nests—can block the exhaust, causing smoke to flow back into the room.
It’s advisable to have your Stove regularly serviced and use only dry, clean firewood. If the smell persists or is particularly strong, it’s important to consult your specialist dealer to rule out potential hazards like carbon monoxide poisoning.
Warum ist meine Feuerraumscheibe stark verrußt?
Wenn die Feuerraumscheibe Ihres Kaminofens stark verrußt können viele Ursachen der Grund hierfür sein:
- Schlechte Verbrennung: Wenn die Verbrennung im Kaminofen nicht optimal ist, kann dies zu einem unvollständigen Verbrennungsprozess führen. Dabei entstehen Rußpartikel, die sich auf der Scheibe ablagern.
- Feuchtes Brennmaterial: Die Verwendung von feuchtem oder nassen Brennholz kann zu einer unvollständigen Verbrennung und verstärkter Rußbildung führen.
- Luftzufuhr: Eine falsch eingestellte Luftzufuhr im Kaminofen kann ebenfalls zu einer unvollständigen Verbrennung führen, was die Rußbildung begünstigt.
- Qualität des Brennmaterials: Mindere Qualität des Brennmaterials oder Verunreinigungen im Brennstoff können die Verbrennungseffizienz verringern und zu Rußablagerungen führen.
- Regelmäßige Wartung: Eine unregelmäßige oder unzureichende Reinigung und Wartung des Kaminofens kann ebenfalls dazu beitragen, dass sich Rußpartikel auf der Feuerraumscheibe ablagern.
Um die Rußbildung an der Feuerraumscheibe zu minimieren, ist es wichtig, hochwertiges trockenes Brennholz zu verwenden, die Luftzufuhr korrekt einzustellen und den Kaminofen regelmäßig zu warten und zu reinigen. Dies hilft, eine effiziente Verbrennung zu gewährleisten und die Scheibe sauber zu halten.
Environment & Sustainability
Wood as a natural raw material
Our Contribution to the Environment
Sustainability at Max Blank
Our commitment is also in line with environmental responsibility and the careful handling of essential raw materials, both in manufacturing and in our products. At Max Blank, for example, around 75% of the electricity required is generated by our own photovoltaic systems, and 85% of the used manufacturing air is cleaned and returned to the cycle. Maintaining ecological balance and protecting forests is key to a controlled production chain – independently monitored, fully traceable, and guaranteed sustainable – and is just as important to us as everything else.
Operating licence for the stove
Which stoves can be operated with the elictricity-free pellet system insert?
All Stoves from our current range and most of the Fireplace Inserts can be operated with our elictricity-free pellet system.
Important: The pellet system insert is always optional and not included in the standard delivery of the Stove.
What advantage does the raw material pellets offer?
What are the advantages of the electricity free pellet systems from Max Blank?
A cordless pellet system offers a range of advantages, especially for those seeking an efficient, eco-friendly heating system that does not depend on electricity. Here are the key benefits:
- Independence from power sources
Since the system operates without electricity, heating performance remains unaffected during power outages. This is particularly useful in regions with unreliable power supply or during extreme weather conditions. - Lower operating costs
With no need for electricity, the costs associated with electrical operation are eliminated. This can significantly reduce the running costs of the heating system compared to electric pellet stoves or central heating systems. - Simple technology
Without electrical components such as fans, controls, or motors, the system is mechanically simpler. This results in less maintenance and a lower likelihood of technical malfunctions. - Sustainability and eco-friendliness
Pellets are made from renewable resources like wood residues, making them a more environmentally friendly alternative to fossil fuels. Additionally, since the system does not require electricity, it further reduces its carbon footprint. - Quiet operation
Without electric blowers or other mechanical parts that consume electricity in conventional pellet heating systems, a cordless pellet system operates very quietly, contributing to a more peaceful home environment. - Flexibility in installation locations
As no power source is required, a cordless pellet system can be installed more flexibly, including in remote vacation homes or locations without electrical connections. - Flexibility in fuel choice
With Max Blank combination stoves, you can easily switch between fuels, such as wood and pellets, depending on which is more cost-effective and accessible at the time.
In summary, a cordless pellet system offers an energy-independent, eco-friendly, and cost-effective heating solution, making it especially appealing to those who value sustainability and self-sufficiency.